Service for you
Day and night ,
we are here
For servicing you!
--We are together
We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage until the final installation.We adhere to the principle that customer always comes first. Our business is successful only when customers obtain satisfaction from our grinding mills products and service.
~ Previous-sale advice
We have a great team of pre-sale consultants, always available to offer you best suggestions about choosing the right grinding mills with all sincerity. We firmly hold the belief that only when we create more values and benefits for our customers ,can we win customers’ trust. So we will offer free training courses about our grinding mills.
~ Quality assurence
Quality is the essence of the product. Shibang Company has a complete quality control system to ensure the quality of each product. For any quality problem during the guarantee period, if ascertained due to our fault, we will fully accept the liability according to terms of the contract. For products out of guarantee period, we will try our utmost to provide necessary assistance. We will keep track of the performance of our products in practical use. Our experts are ready to answer any questions you have in the operation. We also offer special training courses for you to get the most out of the grinding mills products.
~ After-sale service
All customers’ complaints are taken seriously and discussed with respective departments if necessary. The reply to the complaints will be sent within 1 hour after receiving, and technical staff will be at the site within24 hours when needed. We provide wearing parts and other accessories accompanied with our grinding mills products at the factory price. We can send technical workers to help with the installation as you require.